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Host (ess)


Host (ess)

SUMMARY OF POSITION:
Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.
POSITION ACTIVITIES AND TASKS:
  • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
  • Uses greeting, seating, and waiting list procedures.
  • Maintains cleanliness standards and stocks for the reception area and restrooms.
  • Accurately processes all guest checks with no cash overages or shortages.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Provides assistance to pantry maintenance and pre-rush organization.
  • Provides assistance to all servers and bus persons in order to execute Perkins service standards.
  • Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
  • Ensures that the cash register and cash register area are stocked with all needed items.
  • Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
  • Maintains cleanliness of bakery cases and restocks.
  • Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
  • Bags/boxes any products according to standards.


Host (ess)

PHYSICAL REQUIREMENTS:
  • Must have high level of mobility/flexibility.
  • Must be able to work under heavy stress/pressure during peak times.
  • Must be able to communicate with guests.
  • Requires occasional reaching, bending, pushing and pulling.
  • Exposure to heat, steam, smoke, cold and odors.
  • Requires continual standing and walking.

SUPERVISION RECEIVED:
  • Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:
  • Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:
  • None


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